FAQs

Question:	What do you mean when you say your cubicles are a combination of new and remanufactured?
Answer:	In all of our projects, we provide remanufactured Steelcase panels. New fabric is applied to panel structure and trim is repainted with low VOC Polene Paint. Our storage components such as file pedestals and storage bins are a combination of new and refurbished. Work surfaces and support brackets are also new.
Question:	Do you offer only the standard cubicles shown on your website?
Answer:	No. We can do other custom projects. The standard cubicles shown on the website are limited in color selection, are in stock, and offer the best pricing. We can do projects with hundreds of fabric selections and match any paint or laminate samples. If you can forward your drawing to us, we will produce a custom quotation within 24 hours.
Question:	Do you offer to guarantee your products?
Answer:	For the past 20 years New Life Office warrants its products to be free from defects in material and workmanship for the lifetime of the product. Read our complete warranty on our website.
Question:	How is your company environmentally friendly?
Answer:	Recycling is the cornerstone of our business. New Life Office has specialized in the remanufacturing of modular office furniture and workstations for over 20 years. Our high pressure laminates are all Greenguard certified, our Terratex line of fabric is made from 100% recycled materials and the paint we use is a low VOC, water reducible enamel. We were a recipient of the 2005 Boise City “Enviroguard Award” in recognition of our outstanding efforts in implementing pollution prevention measures.
Question:	Do you offer installation services?
Answer:	We have a nationwide network of installation professionals waiting to give you a proposal for your cubicle furniture installation. Whether the product is shipped to your dock or shipped to the installer’s warehouse, we will provide you with qualified, experienced installers to ensure your new product is correctly installed in a timely manner.
Question:	How long before we receive our furniture? What if we don’t have a dock to receive shipment?
Answer:	Our standard cubicles featured on the homepage of our website are guaranteed to ship within 10 working days after receipt of payment. Custom orders will ship within 15 working days after receipt of payment. We can ship directly to your site or to your installer’s warehouse.
Question:	Is there a minimum order?
Answer:	There is a minimum order of $5,000.
Question:	What customer service assistance will I receive after the order is placed?
Answer:	You will have a customer service representative throughout the entire ordering and installation process. Our experienced professionals will answer your initial questions concerning product, design, shipping and installation. Your customer service reps will be available anytime during regular business hours.
Question:	Are there additional discounts on pricing for large projects?
Answer:	From our first day of business 20 years ago, New Life Office has always been sensitive to the customers budget. We are continually searching for cost savings for our customers. With this conservative philosophy, we have priced our products accordingly. The prices as quoted for our standard cubicles are not negotiable and are as low as you will find online.